FAQ
Frequently Asked Questions
Find answers to some of the most common questions about Qynveta products, orders, shipping, returns and customer support.
ABOUT OUR PRODUCTS
What type of products do you offer?
Qynveta offers a curated selection of women's clothing and everyday essentials designed around comfort, versatility and effortless style. Our collections include tops, dresses, knitwear, jackets, trousers, casualwear and other wardrobe favourites.
Are your products suitable for everyday wear?
Yes. Our collections are selected with everyday comfort and versatility in mind. Many of our pieces can be easily styled for casual days, weekends, holidays, work and other occasions.
Where can I find product details?
Product descriptions include available sizes, colours, materials and other important information. Please check the individual product page carefully before placing your order. If you need additional information, please contact our customer support team.
PRODUCT & SIZING
How do I choose the right size?
Please check the size guide available on each product page before ordering. We recommend comparing the measurements with a similar item you already own. If you are between sizes, consider your preferred fit and whether you would like a more relaxed or fitted look.
Are the product colours shown accurately?
We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen, device, display settings and lighting conditions.
ORDERS & PAYMENT
How can I place an order?
Choose the product you would like to purchase, select the preferred size and colour, and add it to your shopping bag. Proceed to checkout, enter your delivery and payment information, and complete your order. You will receive an order confirmation by email once your purchase has been successfully placed.
What payment methods do you accept?
We accept major credit and debit cards through secure payment processing. The payment methods available to you will be displayed during checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist you, but changes or cancellations may not be possible once your order has been processed or dispatched.
When will I receive my order confirmation?
Order confirmation emails are normally sent shortly after your purchase is completed. If you do not receive an email, please check your spam or junk folder and make sure the email address entered during checkout was correct.
SHIPPING & DELIVERY
Where do you ship?
We ship to customers across Europe and North America. Available destinations and shipping options will be shown during checkout.
How much does shipping cost?
Standard shipping is €5.99, while express shipping is €8.99. Orders over €60 qualify for free standard shipping.
How long will my order take to arrive?
Orders are normally processed within 1–2 business days. Standard delivery typically takes 7–12 business days after dispatch. Delivery times may vary depending on your destination, customs processing and other circumstances.
How can I track my order?
Once your order has been dispatched, we will send you an email containing your tracking information. You can use the tracking number provided to follow the progress of your delivery.
What if my tracking information has not updated?
Tracking information may take some time to update after your parcel has been dispatched. If there has been no update for an extended period, please contact us with your order number and we will help you check the status of your shipment.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return period from the date of delivery. Items must be unused, unworn, in their original condition and have all original tags attached to be eligible for a return.
How do I request a return?
Please contact our customer support team before sending any item back. Include your order number and the reason for your return so that we can provide you with the appropriate return instructions.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective or incorrect, please contact us as soon as possible. Please include your order number and clear photos of the item so our customer service team can review the issue and assist you.
When will I receive my refund?
Once your returned item has been received and inspected, we will process the eligible refund. The time required for the refund to appear in your account may vary depending on your original payment method and financial institution.
CUSTOMER SUPPORT
How can I contact Qynveta?
If you have questions about our products, sizing, orders, shipping, returns or anything else, our customer support team is happy to help.
Email: sushan68986@outlook.com
We aim to respond to customer enquiries within 24 hours.
Still Have Questions?
If you cannot find the answer you are looking for, please contact us at sushan68986@outlook.com. We are always happy to help and will do our best to assist you as quickly as possible.